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We aim to despatch all orders placed, on a business day before 1.00 pm on the same day, for next day delivery. Orders placed after this time, will be despatched the following day. Orders placed at weekends we aim to despatch on the following Monday afternoon. Any items out of stock will need to be paid for in advance and will be despatched under our terms and conditions. Please note that all Murder Mystery Plays are delivered in a zipped download file. You will receive an email post successful payment and you should click on the link provided as instructed. If you do not receive an email within 10 minutes of payment, please check your junk or trash folders for this email. Clicking on the hyperlink will take you to a download area where you can download the compressed files. You will require the third party software Winzip, or the equivalent, to extract the files, on a PC. For a Mac you will just need to uncompress the files. You have a period of 48 hours in which to download the files. The hyperlink can only be accessed once. Should you fail to click on the provided link or access the email, then we reserve the right to charge the relevant surcharge for manual delivery of the play and associated material as outlined in our terms and conditions.